Role: Voice Engineer
Location: Troy NY (5 days Onsite)
Position Summary :
Would be required to support customer with engineering work related to above skills. Physical installs and decommissioning of handsets, switches, etc. Provide remote support of voice/data gear during incidents, building power downs, etc. Perform voice CPE backups/reboots. Research and/or apply vulnerabilities/patches, policy and routing changes.
Primary skills required:
Knowledge and troubleshooting experience of Avaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.) , Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone app
Core Responsibilities:
- Support customer with downtime, manage incidents, perform periodic updates on customer devices
- Should be able to handle escalations.
- Regular meeting participation.
- Executive support for various individuals
- Build custom reports
- Perform on-site and remote health checks
- Process changes and support projects.
- Change control compliance.
- Update tickets and assorted admin work.
- Should be available to support customer outside working hours on any immediate downtime.
Requirements:
- Excellent communication skills.
- 8+ years of experience working with voice and data
- Well verse with voice platforms
- Knowledge of Routing/ Switching/ Telco-Transport Layer/ Mobility and ISP environments, LAN, WAN, Knowledge of IP, Enterprise Network, SIP and BvOIP.
- Excellent problem-solving and analytical abilities
- Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Resourceful, with the ability to work independently.
- Strong time management skills and attention to detail
- Ability to multi-task activities with shifting priorities