Software Development Manager , AWS Kumo

DescriptionAre you excited by building infrastructure automation tools and best practices that will help engineers across AWS deploy safely and efficiently across multiple regions, and multiple partitions including air-gapped partitions that few have hands-on access? Do you want to develop operational automation tools that enable service engineers to operate their own services, even in restricted regions that require clearance to access? Do you want to automate away repetitive and manual operational work, so builders have more time to build?AWS Kumo's Enigma team is looking for a leader to head up our team of Software Development Engineers, Systems Development Engineers, and Amazon Dedicated Cloud Engineers (ADCEs) in Amazon's HQ2. This leader will be responsible for the build and operations of 100+ services in multiple partitions. These services are mission or business-critical to AWS Support's ability to serve our customers. This leader will establish effective automation so that we minimize manual work for our service engineers and ourselves. They will build the team into operational efficiency and operational excellence force multipliers for the entire org. This leader's success will be measured by maximizing the number of services that achieve feature parity across all AWS partitions, while minimizing the amount of engineering effort spent doing so.If this sounds like a challenge that excite you, please reach out to learn more!This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.Key job responsibilitiesLead the deployment and operation of AWS Support Services in regions with restricted access.Build infrastructure and operational automation tooling to improve efficiency, and make excellence easy.Report on the health of these services at an executive levelDrive root cause analyses, and coach others on doing them, in collaboration with software development teams, as well as leading local development to improve operational performanceDrive the team's day-to-day operations, but also define their annual roadmaps.Contribute to Kumo-wide annual planning to advocate for special partition customers needsMeet with customers to develop relationships and clarify requirements and schedulesAbout the teamThe AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. Kumo’s products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. We aim to identify every need of customers across all AWS services before they do, and seamlessly connect them to the most appropriate resolution for their need, eventually fulfilling the vision of a self-healing cloud. We have unfettered curiosity and drive to help build “best in the world” support experiences that customers will love! We are inventing and designing tech that will directly impact every customer across all AWS services. Our industry-leading technology cuts across a wide range of ML techniques from Natural Language Understanding to Deep Learning. Our team packs a punch with principal level engineering, science, product, and leadership talent. We combine the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We offer a playground of opportunities for builders to build, have fun, and make history!Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professionalBasic Qualifications3+ years of engineering team management experience7+ years of working directly within engineering teams experience3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience8+ years of leading the definition and development of multi tier web services experienceBachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operationsCurrent, active US Government Security Clearance of Top Secret or abovePreferred QualificationsExperience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategyExperience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit