Quantitative UX Researcher

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

As part of the Global Product Design Organization, the Quantitative UX Researcher plays a key role in shaping the user experience by driving research to provide user insights that will inform product design and strategy. Researchers collaborate with designers, technical writers, and product stakeholders to understand business and research goals, conduct high quality research, and present findings. We strive to learn and understand our users' needs and behaviors to help create useful, usable, and engaging products and features.

As a Quantitative UX Researcher , you should have a deep understanding of how to collect, interpret, and share data insights in a way that drives actionable insights for stakeholders. You will play a key role in creating and telling the story of the data to highlight the needs of our users.

Essential Duties

• Understand and translate business requirements and constraints into research initiatives.
• Strong ability to synthesize complex information from various sources to uncover the details in the big picture and make connections between other business initiatives.
• Strong background in data storytelling to highlight patterns and outliers.
• Create impactful dashboards and visualizations that provide actionable insights and recommendations to inform business decisions.
• Leverage analytics tools (Pendo, Google Analytics, Data Studio) and quantitative techniques (benchmarking, survey design, data collection and visualization, path modeling, descriptive statistics) to measure UX goals and metrics, determine opportunities, and support product decision-making.
• Collect and analyze user needs and behaviors via primary and secondary research (i.e. user interviews, surveys, field visits, usability testing, remote testing).
• Create user research test plans and protocols with appropriate research methods.
• Share research findings and recommendations to diverse audiences through written reports and oral presentations.
• Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams.
• Collaborate with designers and product managers to prioritize research findings in a fast-paced environment.
• Must be self-sufficient and be able to navigate project constraints and complexity.
• Keep abreast of industry and user experience trends, and best practices and promote research within the team.
• Must be a collaborator and team player.

What Are We Looking For in This Role?

Required Qualifications

• Bachelor's degree in Anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, Information Sciences, Data Analytics, or related field or practical experience.
• Typically minimum 1-2+ years relevant experience.
• Experience with research design utilizing various qualitative and quantitative methods, such as foundational research, journey maps, analytics, surveys, usability studies.
• Experience with remote research tools (i.e. Userzoom Go, UserTesting, SurveyMonkey, OptimalSort).
• Minimum 2 years of experience with analytics tools (i.e. Google Analytics, Pendo, Data Studio, LogRocket).
• Experience with compiling data from multiple sources to drive actionable insights.
• Must have excellent time management skills: be able to handle multiple projects at one time and prioritize needs and projects.

Preferred Qualifications

• Master's degree or higher in a related field.
• 3-5 years of relevant work experience within user experience, human computer interaction, product design research, data analytics with UX focus.
• 2 - 4 years of experience with analytics tools (i.e. Google Analytics, Pendo, Data Studio, LogRocket).
• Experience cleaning and manipulating data in Excel and/or Google Sheets (i.e. VLookups, Pivot Tables).
• Experience with building data reports and dashboards.
• Experience with data storytelling.
• Knowledge of Pendo a plus.

Competencies

• Strong ability to empathize with users.
• Strong ability to analyze data and build a story.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product life cycle.
• Knowledgeable and have a deep understanding of the user-centered design process.
• Excellent visual, written, and oral communication and presentation skills.
• Self-starter who takes initiative.
• A strong eye for detail, initiative and committed to delivering high quality work independently or as part of a team.

At Global Payments our vision is to be "Champions of Inclusion." We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: Benefits .

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact