Technical Support Engineer

Job Overview:

Under direct supervision, the Technical Support Engineer performs a variety of routine support activities in the technical support function. This role acts as a technical liaison, providing troubleshooting and repair support to field engineers, technicians, and customers.

Key Responsibilities:

• Provide technical troubleshooting and repair support for company field engineers, technicians, and customers.
• Assess and respond to situations where standard procedures have failed to isolate or fix problem equipment or software.
• Report design, reliability, and maintenance issues to the engineering team.
• Assist the Sales Manager and dealers with price quotes, technical questions, and product demonstrations.
• Coordinate with Sales, Material Control, and Quality Control on customer queries.
• Collect background data (cost, order history, etc.) to assist in large order negotiations.
• Maintain competitive literature and pricing files for ready reference.
• Write application notes.
• Assist with touchscreen product return testing and analysis.

Qualifications:

Must have an Engineering Degree in one of the following fields:

1. Electrical Engineering
2. Mechanical Engineering
3. Industrial Engineering

• Open to new graduates with degrees in electrical/electronics engineering.
• Experience with Ladder Logic is a significant plus.
• Experience in troubleshooting PLCs, displays/interfaces, sensors, batteries, and wiring diagrams.