Job Type
Full-time
Description
Position Summary: Responsible for providing technical support to customers for all Graham product lines. Working independently in a fast paced environment, the Service Engineer works with customers to troubleshoot equipment performance, provides technical data on existing equipment, prepares quotations for spares parts, makes service visits to customer sites, and collaborates with other departments as needed to achieve objectives. This position will be based in Houston, TX and will require a training period in our Batavia, NY plant of approximately 6 months.
Requirements
Key Results Areas by level of work:
Level II: Service - Coordinating 'production" with problem solving and prevention
1. Resource management (material and people)
a. Prepare quotations for spare and replacement parts.
b. Use software to model equipment performance.
2. Resource scheduling, output management and reporting
a. Respond to incoming requests for support in a timely manner, providing a professional customer interface.
b. Perform other duties as assigned by immediate supervisor.
3. Continuous Improvement
a. Develop skills to explain how Graham equipment works and how to troubleshoot.
b. Work in a team environment with operations, estimators, designers, drafters, and/or sales representatives.
4. Equipment & process maintenance
a. Travel to customer sites for field inspection, troubleshooting orerepair as appropriate. Perform detailed diagnostic performance surveys in the field and prepare detailed field reports.
b. Identify customer needs and communicate to other departments as needed.
5. Professional Development
a. Provide start-up assistance of new equipment and train operating personnel in its use.
b. Present training materials to customer audiences
Qualifications:
To qualify for this position, an individual must possess the knowledge, training, experience and abilities required.
Education and Training
• Bachelor's Degree in Mechanical or Chemical Engineering Preferred
Experience:
• 4-10 years related experience or equivalent combination of education and experience.
Other:
• Must be willing to work overtime as required.
• Must obtain TWIC Card (Transport Workers Identification Card) withing 120 days of hire
• Must obtain US Passport within 120 days of hire.
Skills:
To perform the job successfully, an individual should demonstrate the following competencies:
1. Must have proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software.
2. Ability and willingness to abide by set policies and/or safety programs established by GHM, our clients, and/or regulatory agencies which govern our performance and behavior in the normal course of our work while on GHM or the client's property or job site.
3. Strong written and verbal communication skills required.
4. Strong organization and time management skills.
5. High attention to detail.
6. Must be self-motivated and self-directed
7. Experienced in dealing with Customers
8. Strong mechanical aptitude with understanding of the science of mechanical repair of equipment.
9. Respond to incoming requests for support in a timely manner, providing a professional customer interface.
10. Travel to customer sites for field inspection, troubleshooting or repair as appropriate. Perform detailed diagnostic performance surveys in the field, and prepare detailed field reports.
11. Provide start-up assistance of new equipment and train operating personnel in its use.
12. Use software to model equipment performance.
13. Identify customer needs and communicate to other departments as needed.
14. Develop skills to explain how Graham equipment works and how to troubleshoot.
15. Present training materials to customer audiences.
16. Prepare quotations for spare and replacement parts.
17. Work in a team environment with operations, estimators, designers, drafters, and/or sales representatives.
18. Perform other duties as assigned by immediate supervisor.
Physical and Mental Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands: While performing the duties of this position, the incumbent is primarily required to sit, stand, walk, stoop, and bend. Required to speak and communicate clearly with others. May be required to move items up to 60 pounds for distances of up to 10 feet.
• Mental demands: While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure.
• Work Environment: This job will vary from a normal office environment to travel to customer sites. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. While performing the duties of this position, the incumbent is also exposed to fumes or dust, toxic or caustic chemicals, outdoor weather, moving mechanical parts and moderate to loud noise levels. Must wear appropriate protective gear and clothing as necessary.
Work Authorization/Security Clearance
Must be able to work in the U.S without sponsorship. Ability to obtain US government security clearance is desired.
Salary Description
$62,000 - $95,000