Solutions Engineer, Corporate

Solutions Engineer, Corporate

Ready to be a Titan?

ServiceTitan’s Sales team plays a critical role in showing potential customers the value our software can deliver to their respective business. This is not a one-person feat - it takes an extraordinary team with our Solutions Engineering team being a vital component.

We are looking to bring on a talented Solutions Engineer who can help existing customers adopt new features by utilizing a harmonic blend of sales skills, technical software expertise, and deep understanding of our customers’ business processes. A successful candidate must be able to distill complex information and concepts into simple to understand and practical business context for the prospect in both an empathetic and articulate manner. You are motivated by complex technical challenges and are determined to solve them while working with cross functional partners to ensure there is alignment in presenting the best solutions for our customers.

This role will be based in either Atlanta, GA or Glendale, CA.

What you'll do:

• Partner with the Sales team to lead custom product demonstrations based upon business process and workflow of existing customers.
• Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features.
• Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue.
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition.
• Create clear documentation and approach for delivery to the implementation team.
• Maintain and update industry specific scripts for the internal team to use during demos.
• Respond to functional and technical elements of RFIs/RFPs.
• Collaborate with cross functional teams to share consumer insights.
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners.

What you'll bring:

• 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering.
• Natural ability to think and act proactively to address roadblocks and issues.
• Strong communication skills to work effectively with a group of people.
• A desire to learn and apply these learnings into your day to day.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.

About Us

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses.