Job DescriptionJob DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a CSS Apps DBA you are expected to be an expert member of the problem-solving/incident management team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. In addition, should be experienced with Oracle*s core products, applications, and tools.ResponsibilitiesSenior Principal CSS Applications LeadAre you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our CSS Database Engineer. If you have a passion for innovation in tech, we want you on our team!Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.What you will doPerform standard DBA support tasks for multiple instances, multiple servers, multiple customers, and multiple interfacesMeet service level agreements for production support response and resolution.Experience with Oracle EBS Apps cloning, upgrades, implementation and maintenance (versions 11i,12.1,12.2).Experience with Oracle EBS Apps installation, implementation (versions 11i,12.1,12.2)Manage EBS instances on the Oracle Cloud Infrastructure.Utilize core database skills to maintain key processes like archiving, monitoring, replication, integrity and security.Ensure Data backup, recovery policies, Database Security and Production support.Implement and test disaster recovery plan.Follow documentation, software development methodology, version control and testing, and migration standards.Creation, update, resolution of Oracle service requests (SRs)Ability to manage time across multiple, simultaneous projectsMust demonstrate the ability to work effectively as a member of a team, as well as the maturity to work independentlyRequired QualificationsAnalyze performance issues in the application, concurrent manager and database tiers of E-Business Suite installations.Install, patch, upgrade, migrate, configure, tune and maintain the Oracle E-business Suite 11i,12 (single tier & multi-Tiers) and Oracle databases (all versions)Strong hands-on technical knowledge of ORACLE RAC architecture, Backup & recovery, database cloning, Grid installation and upgrade.Work on Data guard setups for both applications and databases.Fail-over capabilities testing of E-Business Suite and database.Strong experience in Parallel Concurrent Processing (PCP) Setups.Strong experience in Cluster setups for both applications and databases.Strong experience in DMZ setups to E-Business Suite.Integrating E-Business Suite with other environments such as (SOA, OSB, OBIEE, OTM, IPM …).Experience in Advanced EBS Technologies, SSO, EBS Security, standard & Advanced Security (DB Vault, Data Masking ,TDE … ).Education: Bachelor's degree in a technical or related field Computer Science, Engineering or equivalent.Career Level - IC5ResponsibilitiesJob DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a CSS Apps DBA you are expected to be an expert member of the problem-solving/incident management team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. In addition, should be experienced with Oracle*s core products, applications, and tools.ResponsibilitiesSenior Principal CSS Applications LeadAre you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our CSS Database Engineer. If you have a passion for innovation in tech, we want you on our team!Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.What you will doPerform standard DBA support tasks for multiple instances, multiple servers, multiple customers, and multiple interfacesMeet service level agreements for production support response and resolution.Experience with Oracle EBS Apps cloning, upgrades, implementation and maintenance (versions 11i,12.1,12.2).Experience with Oracle EBS Apps installation, implementation (versions 11i,12.1,12.2)Manage EBS instances on the Oracle Cloud Infrastructure.Utilize core database skills to maintain key processes like archiving, monitoring, replication, integrity and security.Ensure Data backup, recovery policies, Database Security and Production support.Implement and test disaster recovery plan.Follow documentation, software development methodology, version control and testing, and migration standards.Creation, update, resolution of Oracle service requests (SRs)Ability to manage time across multiple, simultaneous projectsMust demonstrate the ability to work effectively as a member of a team, as well as the maturity to work independentlyRequired QualificationsAnalyze performance issues in the application, concurrent manager and database tiers of E-Business Suite installations.Install, patch, upgrade, migrate, configure, tune and maintain the Oracle E-business Suite 11i,12 (single tier & multi-Tiers) and Oracle databases (all versions)Strong hands-on technical knowledge of ORACLE RAC architecture, Backup & recovery, database cloning, Grid installation and upgrade.Work on Data guard setups for both applications and databases.Fail-over capabilities testing of E-Business Suite and database.Strong experience in Parallel Concurrent Processing (PCP) Setups.Strong experience in Cluster setups for both applications and databases.Strong experience in DMZ setups to E-Business Suite.Integrating E-Business Suite with other environments such as (SOA, OSB, OBIEE, OTM, IPM …).Experience in Advanced EBS Technologies, SSO, EBS Security, standard & Advanced Security (DB Vault, Data Masking ,TDE … ).Education: Bachelor's degree in a technical or related field Computer Science, Engineering or equivalent.nges to development, maintenance, and system standards.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $45.53 to $95.91 per hour; from $94,700 to $199,500 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer
