A Sparks Group partner specializing in currency technology is seeking a full time Field Engineer III to provide customer-site servicing, installation, and repair of complex electromechanical equipment for the Federal Reserve . The company will maintain a high level of customer satisfaction through the use of data-driven tools, proactive attention to customer requirements and positive customer interactions.
Location: 1455 E. Sixth St., Cleveland OH 44114 - onsite
Shift: M-TH 5AM-4PM day shift or 5PM-4AM night shift (rotating schedule every couple of months)
Responsibilities:
- Provide support to customers on operational or maintenance aspects of equipment (e.g., BPS3000 and M8), receives escalated customer concerns on technical and service related problems
- Diagnose mechanical, hardware, software, and systems failures using established procedures
- Determine the most effective repair/resolution to minimize customer downtime, and prepares reports for analysis of product failure trends and serviceability issues
- Responds to service calls promptly, performs maintenance of equipment systems at customer sites, and assists operators with operational problems that occur
- Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner
- Maintains and develops technical competence through formal training programs, on-site training, and on-the-job training
- Adheres to all required company policies concerning confidentiality of company information as well as customer policies procedures including Custody and Control Procedures
- Manages parts inventory, coordinates shipment of parts for repair and replenishment, and maintains the inventory of tools and test equipment
- Records maintenance activities using approved methods and procedures
- Follows escalation procedures to ensure that problems are resolved expeditiously and that timely communications are maintained with designated company personnel and customer management
Requirements:
- Minimum four years of work experience. Two of those years in a field service environment
- Hands on experience with electromechanical equipment
- Capabilities should include electromechanical troubleshooting ability and understanding of electronic principles
- Hands on experience with solenoids, belts, rollers, bearings, pneumatics, and guides a plus
- Must possess effective oral and written communication skills
- Utilize laptop/tablet for administrative and diagnostic tasks
- High school diploma/GED required
They are open to industry experience including Automotive, Aviation, and Military (radios/satellite communication equipment)!
If interested, submit your application today!