CUSTOMER QUALITY ENGINEER

CUSTOMER QUALITY ENGINEER

Published 09.21.2024

Job field: Quality
Location: Carson, California, United States
Contract type: Permanent
Contract duration: Full-time
Required degree: Bachelor's Degree
Required experience: More than 5 years
Salary range: $66,560 - $94,380 USD

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

In the role of Customer Quality Engineer you'll play a pivotal part on our Quality Department team.

This position contributes to our vision by:
Supporting the Quality organization and acts as the primary quality interface with one or more customers. The individual in this position serves as a primary contact focal, facilitating customer corrective actions and driving process improvements across the WWS site. This individual will also serve on the internal audit team assessing processes to determine adequacy and effectiveness of the existing control environment and identifying opportunities for improvement.

1. Provides a broad range of Quality support for achieving business objectives to include contract review, requirements dissemination and allocation, facilitating Corrective Action events and implementing process improvements.
2. As a member of the Safran and WWS Quality Team, provides full service support to operations and supply chain to drive a quality and compliance culture that exemplifies Safran's Group Values.
3. Provide Continuous Improvement coaching and development across the facility.
4. Develop detailed trend and performance analytics to prevent issues from occurring/recurring.
5. Facilitate the development and continuous improvement of the QRQC program.
6. Function as a leader, facilitator, and performer of complex Root Cause and Corrective Action initiatives using industry proven tools and techniques resulting in “Cant Fail” process improvements.
7. Support Operations, Contract, Sales, Purchasing, and Engineering in their efforts to deploy Zero Defect environments in all activities.
8. Investigate contractual and regulatory compliance requirements and assess the company's ability to perform and comply with the stated elements.
9. Perform Internal Audits in alignment with AS9100 Rev D standards.
10. Other duties as assigned.

Job Requirements

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.

1. Team oriented
2. Process focused
3. Open & honest communication
4. Quality minded
5. Ability to persevere and honor commitments
6. Recognizes success
7. Executes with urgency
8. Creates solutions
9. Customer focused in everything we do

Job Requirements:
Education and/or Experience - Bachelor's degree in Engineering, Master's preferred, with a preferred concentration in Manufacturing operations and environments, plus five to seven years' related experience and/or training. Current knowledge of aerospace industry standard regulatory requirements.

Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills - To perform this job successfully, an individual should have knowledge of statistical tools and the complete Microsoft suite of applications.
Certificates, Licenses, Registrations - CQE, CQA, CQM, Green/Black-Belt, or other similar professional certification highly desired.

Other Qualifications - Must be able to travel to US sites and internationally, as needed.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.