UX RESEARCHER

Job ID: 2710755 | Amazon.com Services LLC

As a Sr UX Researcher, you will design, execute, and analyze user experiments to guide the development of Amazon FinTech products from a research prototype to launch. This role is on the FinTech UX Design and Research team with the impact, autonomy, flexibility, and speed of innovation of a high-growth startup, powered by the resources of Amazon. The Sr. UX Researcher will have a passion for improving the customer experience and driving high-visibility programs that will impact product designs used by millions of people. We are looking for deep thinkers, innovators and technical entrepreneurial leaders to join our design org as we embark on building the next big idea!

Work/life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship all while having fun. Our senior members enjoy one-on-one mentoring and thorough, but kind, design reviews.

Key job responsibilities

1. Own all aspects of the user research (study design, recruiting, moderation, analysis, reporting, communicating, budgeting research), making autonomous decisions to evaluate which user research methodology approaches work, and which don’t.
2. Design and conduct a wide spectrum of experiments from quick informal lab evaluations with internal participants, to formal external user studies with detailed usage & behavioral analysis.
3. Create long-term research roadmaps and opportunity frameworks that align to and inform product strategy and goals.
4. Collaborate with UX designers, product managers, and engineering to evaluate prototypes, functional mockups, usability testing, A/B testing, etc.
5. Become a domain expert through daily use of prototypes, competitive, and complementary products to develop a deep product intuition to guide your research.
6. Communicate the results of your research and the impact on product design, go-live, and future user research.

BASIC QUALIFICATIONS

1. 5+ years of hands-on experience as a user researcher or similar role.
2. Experience conducting UX research (study design, execution, data analysis, and devising customer insights/recommendations) with varied research methodologies and the proven ability to execute the right methodology to get the needed result. Experience with both physical device and mobile app UX.
3. 3+ years experience working within an entrepreneurial and iterative design process, with the skill to leverage early results to influence product design, knowing the balance between certainty of methodology and speed of execution.
4. A portfolio that illustrates how your research informed decision-making, showcasing deliverables, and your ability to extract actionable insights from qualitative and quantitative data.
5. 3+ years’ experience working alongside a product development cycle, and building relationships between business, UX, technology, and research teams.
6. Excellent communication, interpersonal, and analytical skills including the ability to present insights clearly and persuasively to colleagues, partners and stakeholders.
7. Bachelor's Degree in a related field.
8. Open to staffing this role in Seattle or NYC.

PREFERRED QUALIFICATIONS

1. The ability to tackle complex, high-level research challenges within an uncharted problem space.
2. Experience in consumer products with research leading to delightful user experiences.
3. Experience in business enterprise products evaluating iterative prototypes, lab-based user testing, and field research.
4. Experience inventing new research methods when the right method does not exist.
5. Experience with behavioral data-collection and analysis skills, (e.g., designing, conducting, and analyzing all kinds of user data using statistical analysis tools.)
6. MS or PhD in human computer interaction, human factors, psychology, sociology, anthropology, or related discipline.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.