Role: Dex Engineer
Duration: 6 months ( with extension)
Location: Chicago and Arlington Heights, IL
Interview: Video
Client: United Airlines
Rate: $68/hr. ( negotiable)
Hybrid to Arlington Heights location at least 2 days per week
DEX or Digital Employee Experience Engineers Needed-
Responsibilities
• Identifying efficiency and automation needs, and creating and implementing solutions based on issues being reported by field peers, management and project teams
• Identifying efficiency potential and developing remediations by analyzing raw DEX toolset data
• Identifying root cause of known and unknown issues through the use of DEX tools when escalations are brought to the team
• Interpret data and create reporting from DEX tools
• Gathering business and technical requirements
• Coordinating and leading in the design, testing, evaluation, implementation, and support for multiple complex automation/remediation solutions through DEX toolsets that will impact hardware, software, operating systems, systems tools, and IT processes alike
• Evaluate business requirements and recommend correct DEX technologies that will enhance availability, reliability, scalability, and security while consistently driving down total cost of ownership and support
• Proactively consult with other business units (e.g., application development groups, Field Services Technical Support, etc.)
• to coordinate needs, issue research/remediation and implementation timelines
• Design and document DEX standards and procedures, and train on usage when necessary
• Ensure engineered solutions conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
• Provide technical support, as needed, to the enterprise with use of DEX tools
• Coordinate activities with internal/external technology owners/service providers
• Create detailed documentation for all engineering solutions
Qualifications
• Bachelor's degree in information technology or 5 years of equivalent experience
• Intermediate to expert skill level with PowerShell
• Active Directory - Expertise of basic concepts; groups/memberships/security
• Group Policy - Understanding GPO utilization in an enterprise environment
• Microsoft SCCM or VMWare WorkspaceONE experience
• Intermediate to expert SQL experience
• SCALE Script Language experience
• SQL Server Reporting Services and/or PowerBi
• 2+ years of experience navigating and developing solutions in either 1E Tachyon or Lakeside SysTrack
• 5+ years of progressively responsible work experience specifically in Enterprise Endpoint Engineering
• 5+ years' experience with integrating multiple complex solutions into one standard enterprise solution