Field Engineer

Field Engineer
Long Term Contract
Seattle, WA
Qualifications:

• Implemented and supported desktop devices, applications, peripherals, telephone systems, network devices, airline-specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems), and multiple server platforms.
• Performed physical relocation of IT infrastructure devices (PC workstations, peripherals, phones, network routers, airport devices, etc.) as outlined in Service Requests.
• Executed upgrade services, including changes to workgroup computers, peripherals, or software, as specified.
• Verified and updated assets in compliance policies before any move.
• Updated asset management systems regularly.
• Troubleshot and resolved hardware and software issues supported by Field Operations.
• Collaborated with Field Planning and Project Management teams, providing research and input for work orders and assisting with site surveys.
• Performed preventative maintenance on operational devices.
• Coordinated services with external vendors.
• Installed, customized, maintained, tested, and troubleshot operating systems and related software.
• Provided on-site and on-call 24/7 support as needed.
• Delivered technical support across the enterprise.
• Configured, installed, maintained, tested, and troubleshot hardware systems.
• Conducted root cause analysis to resolve service interruptions and prevent recurrences.
• Implemented platform changes with minimal business disruption, adhering to enterprise standards and procedures.
• Coordinated activities with internal/external technology owners and service providers.

Responsibilities:

• Managed broad operational support for Install, Move, Add, and Change (IMAC) requests, supporting IT infrastructure in office environments, reservation centers, and airport locations.
• Provided exceptional customer support during field visits or dispatches.
• Diagnosed and resolved technical issues efficiently, determining appropriate solutions.
• Produced detailed and timely service reports, accurately documenting solutions for complex issues.
• Collected and analyzed performance data to provide technical assistance.
• Ensured workflow alignment with schedules.
• Developed and implemented workaround procedures when standard methods failed, ensuring full resolution of issues.
• Troubleshot and developed technical solutions for software and setup errors encountered by field engineers, technicians, and customers.
• Built strong relationships with customers through consistent support.
• Used ladders when necessary for equipment setup or troubleshooting.

"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."