Technical Support Engineer

Company:  Mondo
Location: Atlanta
Closing Date: 28/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description

Job Title: Support Engineer II

Location-Type: Hybrid in Atlanta GA (3 days/week onsite)

Start Date Is: ASAP

Duration: 1+ year long contract

Compensation Range: $30-40/hr W2


Job Description:

  • Monitor production systems for performance, addressing failures or critical issues promptly.
  • Maintain and develop knowledge resources (processes, procedures, troubleshooting guides).
  • Collaborate with teams to document production configurations and set operational standards.
  • Analyze and manage the ticket queue, identifying trends for problem investigations.
  • Research and recommend new technologies to improve operational performance.
  • Support scheduled installations, upgrades, and maintenance.
  • Provide on-call support as needed.

Must-Have Skills / Requirements:

  • 2+ years of experience in a media or internet technology operations environment, particularly in Linux/Unix production support.
  • Strong experience in Internet application support within open-source platforms.
  • Technical expertise in server administration, user authentication, configuration management, and networking.
  • Advanced knowledge of cloud technologies and container-based environments (Kubernetes, Docker).
  • Experience with monitoring tools (e.g., Zenoss, Nagios, DataDog).
  • Familiarity with configuration management and automation tools (e.g., Chef, Puppet).
  • Willingness to participate in on-call duties.

Nice to Have Skills / Preferred Requirements:

  • Experience with web/systems programming languages (e.g., Python, PHP, Ruby).
  • Familiarity with tools like ServiceNow, PagerDuty, JIRA, and Confluence.
  • Understanding of video encoding and streaming technologies.

Soft Skills:

  • Strong communication skills for interacting with technical and non-technical users.
  • Excellent collaboration and customer service orientation.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Detail-oriented with a focus on processes.

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