Field Engineer

WHO WE ARE
Empowering Connections, Inspiring Possibility
SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.
The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.
What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.
With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.
WHAT YOU’LL DO
As a Field Engineer, you will lead projects from start to finish, ensuring seamless coordination and communication with all onsite teams, including Nanolumens, 3PL, GC, T-Mobile, and Logistics. You will be the primary on-site point of contact for T-Mobile, handling all support and onsite needs, and ensuring the successful installation and documentation of all SageNet and Nanolumens equipment.
Major duties and responsibilities:

• Lead the on-site installation project, owning end-to-end leadership responsibilities.
• Coordinate with all onsite teams (Nanolumens, 3PL, GC, TMO, and Logistics) and ensure teams are trained on the appropriate handling of all equipment.
• Manage pre-install coordination with Nanolumens and 3PL regarding start times.
• Serve as the primary on-site communicator to T-Mobile for support and onsite needs.
• Handle fixture, electrical, and LV communications to applicable parties.
• Install SageNet and Nanolumens equipment in the customer provided data rack.
• Document site conditions upon arrival for install.
• Capture and report all necessary site conditions and installation scope.
• Approve installation execution and address any install issues requiring repair.
• Manage spare part recovery.
• Recap installation to all applicable parties.
• Provide final approval when Nanolumens, 3PL, and Logistics have completed all necessary scope.
• Designate a primary SageNet employee responsible for all SageNet responsibilities if multiple employees are onsite.

WHO YOU ARE
Key Qualifications

• Proven leadership skills with the ability to manage projects from start to finish.
• Strong coordination and communication skills with various onsite teams.
• Experience in handling fixture, electrical, and LV communications.
• Experience installing rack mountable equipment and making documented connections
• Experience with A/V Installations a plus
• Proficiency in documenting and reporting site conditions and installation scope.
• Ability to manage spare part recovery and installation recapping.
• Excellent problem-solving skills and attention to detail.
• Strong teamwork and collaboration abilities.
• Ability to communicate

WHERE YOU’LL WORK

• Hybrid work environment
• Extensive Travel Required
• Installations will be in T-Mobile Retail Stores
• Some overnight installations may be required

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, balance, crawl, and work on a ladder.
• Ability to use hand and power tools.
• Able to lift 40 pounds.

CLASSIFICATION*: Exempt
POSITION TYPE: TRAVEL REQUIREMENTS: 90%+ Travel including overnights and weekends by car and plane
DIRECT REPORTS: None
SAFETY SENSITIVE: Yes
Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.
As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
Ready to join a team that values trusted connections? Apply now!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)