Customer Engineer-Minneapolis, MN

Customer Engineer - Minneapolis, MN

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.

TITLE: Customer Engineer - Restaurants

GRADE: 7

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• This Customer Engineer position is responsible for the installation, maintenance, and replacement of the Point of Sale (POS) system and other technological equipment on-site at our client’s locations while representing NCR Voyix in a manner that reflects positively on the image, core values, and reputation of the company.
• This position includes up to 100% travel as you will drive in a company vehicle or fly to each site to complete your objective and may be required to perform work overnight while the business is closed.
• The Customer Engineer is responsible for:
  • NCR Voyix assets that will be used in the delivery of customer services (e.g. tools, software, documentation, and intellectual property).
  • Maintaining parts inventory records and appropriate parts levels.
  • Accurate and prompt reporting of calls and activity is required, as well as other reporting as needed. This includes tracking and reporting all expenses incurred in the delivery of services.
  • Testing, running, and terminating network keystone jacks, patch panels, and cables.
  • Installation of Complex Point of Sale Hardware and software solutions as a solo technician, lead technician, or assist technician.
• This position requires the ability to:
  • Travel and to work on rotating shifts, including overnight installations.
  • Safely use an OSHA-approved ladder up to 12 feet to install equipment.
  • Operate and work from a platform lift.
  • Sit in an automobile, train, or plane for extended periods.
  • Use electric, cordless, and hand tools frequently.
• Physical Requirements:
  • Carrying and lifting tools and parts of varying weights (1-50 lbs.) frequently, including up or down multiple stairs and floors as needed.
  • Bending/squatting/crawling and walking/standing for prolonged periods (8-10 hours).
  • Ability to work in crawl spaces/attics.
  • Ability to work with arms/hands extended overhead frequently.
  • Lifting of objects up to 100 lbs or more occasionally.

Basic Qualifications and Skills

• High School Diploma or equivalent.
• One to three years of proven related experience.
• Work well with minimal supervision and have good problem-solving skills.
• Excellent interpersonal skills/customer relationship skills required.
• High level of personal integrity; Support and promote teamwork and cooperative efforts.
• Basic computer skills and common software knowledge, including basics of Windows OS.
• Core competencies in the safe usage of power and hand tools.
• Must have the ability to work a flexible schedule, including nights, weekends, overtime, flex shifts, on-call, and travel.
• Valid Driver’s License and Reliable Transportation.
• Ability to pass Criminal Background Checks, DMB Background Checks, and Credit Checks for a Company AMEX.

Desired Experience

• Previous experience with POS systems or in hospitality environments a plus.
• Proven hardware installation, troubleshooting, and PC Maintenance Experience.
• Low Voltage cabling skills and knowledge of industry best practices.
• Ability to configure and troubleshoot basic network configuration.

Benefits

• Comprehensive Benefits Package Including:
• Paid Holidays and Floating Holidays.
• Paid Vacation.
• 401K Savings.
• Medical & Dental Options.
• Company Vehicle.
• Company Cell Phone.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Voyix’s commitment to diversity and equal employment opportunity is integrated into our shared values. All qualified applicants will receive consideration for employment without regard to any characteristic or conduct protected by law.