Systems Engineer

FLSA Status : Exempt

Months Per Year : 12

Employment Status : Full-Time

Work Model: Hybrid Available

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin, and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live, and work at Seattle University.

Position Description

Information Technology Services (ITS) is seeking a Systems Engineer, a position that requires interaction with a broad range of professionals, to join our team. We are looking for a results-oriented, service-focused Systems Engineer to bring bold new ideas, courage, and a pioneering spirit to invent the future, and have fun along the way. The Systems Engineer leads and/or assists in developing, maintaining, and supporting the university’s cloud services and system software – focusing on Microsoft 365 technologies (e.g., Copilot, SharePoint, Teams, OneDrive, Outlook). As a Systems Engineer, you will be part of a dynamic team of engineers who help each other build and grow technical and leadership skills while creating, deploying, and supporting production services.

This position is eligible for a flexible work schedule (e.g., shifted hours, partial remote (1 day onsite per week minimum)). Seattle University offers a comprehensive benefits package including medical, dental, vision, paid leave (holidays, vacation, sick, community service), retirement, tuition benefits, and more.

Essential Job Functions and Responsibilities

• Manages Microsoft 365 suite and related products, such as SharePoint, Teams (including calling), OneDrive, Exchange Online, and Azure Active Directory.
• Supports the creation of scripts and tools that drive automation and enable product teams and end users to move towards self-service.
• Opens and manages problem tickets with vendors, as necessary or appropriate, to achieve goals or bring problems to resolution.
• Produces and updates in-house documentation around solutions. Maintains an ongoing improvement mindset, proactively helping teammates via systems and process improvement suggestions and ideas, and keeps leadership informed so that together, adverse trends or concerns may be identified and efficiently ameliorated.
• Actively participates with team(s) in root cause analysis, debugging, support review, post-incident analysis, and corrective action planning before, during, and after security incidents and service interruptions.

Marginal Job Functions

• Perform other duties as assigned.

Core Competencies

• Customer Focus: Delivers exemplary service that exceeds customers' expectations.
• Ethics and Integrity: Adheres to Seattle University values, beliefs, and principles in all aspects of this position.
• Composure: Remains calm, maintains perspective, and responds in a professional manner when faced with tough situations.
• Motivated/Results Oriented: Fantastic record of personal drive and the determination to succeed.
• Listening Skills: Must be an active listener to ensure customer needs are understood and met.

Qualifications

Minimum Qualifications

• A demonstrated commitment to diversity, inclusion, and equity, and the ability to live out the university’s mission, vision, and values.
• A combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above.
• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues related to Microsoft 365 products and their integrations.
• Strong technical skills and an inquisitive and positive nature.
• Knowledge of scripting languages such as PowerShell or Python.
• Demonstrated customer service orientation and a commitment to service.
• A self-starter with attention to detail, flexibility, and the ability to adhere to project specifications and timelines.
• Desire to learn and grow.

Preferred Qualifications

• Deep understanding of Microsoft Teams architecture, configuration, and management, including user provisioning, security settings, and compliance features.
• Strong knowledge of Microsoft 365 suite and related products, such as SharePoint, OneDrive, Exchange Online, and Azure Active Directory.
• Experience managing all aspects of Microsoft 365 including Exchange, SharePoint, Teams, and Azure Active Directory.
• Experience with process improvement methods and tools.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance:

Salary Range: $78,500 - $89,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance:

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.