This position will provide subject matter expert advice to internal customers supporting the systems of the Clinical Immunology Business of Clinical Diagnostics.
How You’ll Make An Impact:
- Provide high-quality technical support for CDG instruments to international Field Service and Customer Technical Support groups.
- Collaborate with subject matter experts to expedite solutions and meet customer expectations.
- Actively participate in CAPA’s involving product quality and/or regulatory compliance issues.
- Conduct investigations and develop mitigations and corrective actions.
- Interact with R&D, Manufacturing, Marketing, RA/QA, QE, QC and other Bio-Rad sites as needed.
- Actively participate on project teams for new products and changes to existing products.
- Responsibilities include service requirements, support strategies, product testing, servicing procedures, technical documentation, spare parts, field service training and on-site support.
- Create technical documentation including field bulletins, installation and service manuals, troubleshooting guides and videos to support the field.
- Provide global on-site support for escalated situations and business needs as required.
- Teach service training courses in collaboration with international Field Service groups.
What You Bring:
- Education: Bachelor’s degree or equivalent in Engineering, Technical Sciences or another appropriate scientific discipline.
- Work Experience: 5+ years' service/support experience with Clinical Diagnostics systems and related instrumentation.
- Competency with instrument hardware, software, methods and assays.
- Experience working in a cGMP/QSR/ISO regulated industry is desirable.
- Experience working with Bio-Rad CDG Instruments desirable.
- Strong problem solving and troubleshooting skills.
- Ability to resolve complex situations that require a logical, analytical and methodical approach.
- Excellent interpersonal and communication skills.
- Committed to customer satisfaction; quality focused; resourceful; able to work independently and in a team environment.
Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce.
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products.
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.
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